Ordering Information

  • Orders may be placed securely on-line with your Master Card, Visa or American Express.  Or you may call customer service toll-free at 1-855-63-HOSES (855-634-6737) to place your order.
  • If you wish to set up a credit account for your purchases, contact customer service at 1-855-63-HOSES (855-634-6737), or via our Contact page.
  • Your Credit card statements will reference the Galloup, the parent company of Process Hose & Equipment.

Shipping

  • Process Hose & Equipment will ship anywhere in the United States for orders placed online. We can also ship to Canada and other international destinations on request; contact us for more information.
  • Freight costs can be billed against your freight account on request.
  • Materials are built and shipped Monday through Friday, excluding major US holidays.
  • Lead-times stated on our site or based on small quantities.  Larger quantities, particularly of larger diameter hose assemblies may take longer. Our customer service will contact you via phone or email to notify you of exact lead times, if we cannot meet what is stated on the site.

Sales Tax

  • We will automatically withhold sales tax for all orders.   If your organization is tax exempt, you are responsible to make sure that we have your exemption certificate(s) on file before placing an online order. To do this, send us a completed account setup form along with your tax exemption information. We are unable to refund sales tax after online order placement. 

Returns

  • All hose assemblies are made to order and are non-cancellable and non-returnable, once the material has entered the fabrication process.
  • Loose items, such as adapters, gaskets, valves, etc; may be returned with no restocking as long as the following conditions are met. Item returned has not been installed or used in any manner.  Boxed items must be returned in original packaging.  Item was not identified by us as a special order and non-returnable at time of order placement/quotation.
  • Call customer service at 1-855-63-HOSES (855-634-6737) for return instructions.
  • Return freight costs are the customer’s responsibility.

Terms and Conditions